Customer Service FAQs
If you don’t find the answer to your question here, please contact us.View About FAQs View Subscription FAQs
Ordering and Payment
How will I know you've received my order?
You will receive an e-mail confirmation.
I don't like ordering online. Is there another way to get the online discounts and free shipping?
The LOA Web Store is encrypted, which means your personal information is totally secure. But if you prefer, you may place your order with our Customer Service Center at 800-964-5778 from the United States and Canada.
I'm a collector. Can I buy the whole series at once?
Yes. Save 35% when you purchase the entire set at $25 per volume—including free shipping and handling anywhere in the U.S. You order the current complete set online at www.loa.org/complete. For more information or for non-U.S. orders, send an e-mail to firstname.lastname@example.org or call (212) 308-3360.
Does the Library of America sell Gift Certificates?
We are in the process of developing a new Gift E-Card program, but it is not yet operational. Existing Gift Certificates are still being honored, and may be ordered by calling our toll free number, 800-964-5778.
May I be billed for books I purchase on the LOA Web Store?
No. LOA Web Store purchases must be prepaid. We accept MasterCard, Visa, and American Express, including debit cards with those logos.
Can I use Discover? What about online payment services such as PayPal?
At present, we do not accept cards other than MasterCard, Visa, and American Express. Although we don't accept electronic funds transfers like PayPal, we can accept PayPal-sponsored credit or debit cards.
May I pay by check?
Yes, by mail. You'll find complete payment options and a PDF version of our order form here.
Shipping and Delivery
How long will it take for my order to arrive?
If you've chosen our Free Shipping offer, delivery is generally 2–3 weeks. (Books are shipped at Bound Printed Matter rates through the U.S. Postal Service.) If you've chosen a faster method for an additional charge, delivery can be 2–3 days or 4–6 days.
How much does shipping and handling cost?
UNITED STATES: UPS Ground delivery to U.S. addresses free for all Web orders. Orders to PO Boxes are sent free via Priority Mail. All orders ship within two business days. For customers who need their orders sooner, we offer UPS Quick-Ship (2-3 business days from day of shipment) for $19.50 per order.
CANADA: (Please allow 2-4 weeks delivery)
- $15.00 per order, regardless of the size of the order
- $14.50 for one product
- $24.50 for two products
- $34.50 for three or more items
Returns and Replacements
I've received my order and it's damaged. What do I do?
Call us at 800-964-5778 or submit a contact form here. We'll take care of it.
I've decided I don't want my order. How do I return it?
We accept returns within 30 days of purchase at:Library of America 1550 E Washington Avenue, Suite 1 Des Moines, IA 50340
You may pay for return postage, or contact us by phone or submit a request here for a prepaid Return Label.
I received a book in a cream slipcase, without a black dustjacket. Why? What do I do?
Retail series volumes should come in our distinctive black dustjacket. The cream-colored slipcase is the edition reserved for Subscribers. The books themselves are identical, but they have different warehouse Product Codes. (Black dustjacketed volume codes begin with the numeral '2'; slipcased version begins with '1'.) Sometimes, however, our warehouse errs and packs the incorrect version. If you receive the incorrect version, contact us here or call us at 800-964-5778. We'll take care of it.